Exciting News: Updates to H2O Innovation’s Billing Software!

ATTENTION CUSTOMERS

As of November 29, 2023 

H₂O Innovation is updating their billing software provider as stated in the prior notices. The new online billing website will change, but the same payment options will be available. More information will be provided throughout this transfer process.

You will be assigned a new account number. You will be able to set up your autopayment and paperless billing through the new customer portal.

You will receive a detailed notice with your new account number along with a Security Code for your account soon. This code is necessary to set up your new online account.    

H₂O Innovation is excited about the change and will continue to strive to better serve you!

Thank you,

H₂O Innovation Customer Care Team

Oakmont Public Utility District Announces Rescinding of Stage 2 Water Restrictions; Stage 1 Voluntary Measures Remain

Oakmont Public Utility District has rescinded the Stage 2 Drought Contingency Water Restrictions. Stage 1 Water Restrictions remain in effect, which are voluntary. Voluntary water restriction measures are as follows:

1. Water customers are requested to voluntarily limit the irrigation of landscaped areas to Sundays and Thursdays for customers with a street address ending in an even number (0, 2, 4, 6 or 8), and Saturdays and Wednesdays for water customers with a street address ending in an odd number (1, 3, 5, 7 or 9), and to irrigate landscapes only between the hours of midnight and 10:00 a.m. on designated watering days.
2. Water customers are requested to practice water conservation and to minimize or discontinue water use for non-essential purposes.

Oakmont Public Utility District has initiated Stage 2 of its Drought Contingency Plan

To ensure that an adequate supply of water is available for drinking and bathing, you are hereby notified that Stage 2 of the Drought Contingency Plan is now in effect.  Stage 2 includes the MANDATORY water use restrictions set for the below.  Any person who violates the water use restrictions set forth below is guilty of a misdemeanor and, upon conviction shall be punished by a fine of not less than two hundred fifty dollars ($250) and not more than five hundred dollars ($500).  Each day that one or more of the provisions in this Plan is violated shall constitute a separate offense.  If a person is convicted of three or more distinct violations of this Plan, the Operator shall, upon due notice to the customer, be authorized to discontinue water service to the premises where such violations occur.  Services discontinued under such circumstances shall be restored only upon payment of a re‑connection charge, as set forth in the District’s Rate Order, and any other costs incurred by the District in discontinuing and re‑connecting  service.  In addition, suitable assurance must be given to the District that the same action shall not be repeated while the Plan is in effect.  Compliance with this plan may also be sought through injunctive relief in the district court.

WATER USE RESTRICTIONS

(a) Irrigation of residential landscaped areas with hose‑end sprinklers or automatic irrigation systems shall be limited to Sundays and Thursdays for customers with a street address ending in an even number (0, 2, 4, 6 or 8), and Saturdays and Wednesdays for water customers with a street address ending in an odd number (1, 3, 5, 7 or 9), and irrigation of landscaped areas is further limited to the hours of 12:00 midnight until 10:00 a.m. and between 8:00 p.m. and 12:00 midnight on designated watering days.  However, residential irrigation of landscaped areas is permitted at anytime if it is by means of a hand‑held hose, a faucet filled bucket or watering can of five (5) gallons or less, or drip irrigation system.

(b) Irrigation of green belts, esplanades and sports field shall be limited to Mondays and Fridays between 8:00 p.m. and 12:00 midnight

(c) Use of water to wash any motor vehicle, motorbike, boat, trailer, airplane or other vehicle is prohibited except on designated watering days between the hours of 12:00 midnight and 10:00 a.m. and between 8:00 p.m. and 12:00 midnight.  Such washing, when allowed, shall be done with a hand‑held bucket or a hand‑held hose equipped with a positive shutoff nozzle for quick rises.  Vehicle washing may be done at any time on the immediate premises of a commercial car wash or commercial service station.  Further, such washing may be exempted from these regulations if the health, safety, and welfare of the public is contingent upon frequent vehicle cleansing, such as garbage trucks and vehicles used to transport food and perishables.

(d) Use of water to fill, refill, or add to any indoor or outdoor swimming pools, wading pools, or jacuzzi‑type pools is prohibited except on designated watering days between the hours of 12:00 midnight and 10:00 a.m. and between 8 p.m. and 12:00 midnight.

(e) Operation of any ornamental fountain or pond for aesthetic or scenic purposes is prohibited except where necessary to support aquatic life or where such fountains or ponds are equipped with a re‑circulation system.

(f) Use of water from hydrants shall be limited to firefighting, related activities, or other activities necessary to maintain public health, safety, and welfare, except that use of water from designated fire hydrants for construction purposes may be allowed under special permit from the District.

(g) Use of water for the irrigation of golf course greens, tees, and fairways is prohibited except on designated watering days between the hours 12:00 midnight and 10:00 a.m. and between 8 p.m. and 12:00 midnight. However, if the golf course utilizes a water source other than that provided by the District, the facility shall not be subject to these regulations.

(h) All restaurants are prohibited from serving water to patrons except upon request of the patron.

(i) The following uses of water are defined as non‑essential and are prohibited:

1. wash down of any sidewalks, walkways, driveways, parking lots, tennis courts, or other hard‑surfaced areas;
2. use of water to wash down buildings or structures for purposes other than immediate fire protection;
3. use of water for dust control;
4. flushing gutters or permitting water to run or accumulate in any gutter or street; and
5. failure to repair a controllable leak(s) within a reasonable period after having been given notice directing the repair of such leak(s).

The Board of Directors appreciates your cooperation and perseverance during this Conservation Condition.  Once the Conservation Condition ends, we will notify you and you may then return to normal usage.  If conditions should worsen, you will be notified of more stringent restrictions, to ensure the availability of water in your community.

Very truly yours,

Oakmont Public Utility District
Board of Directors

NHCRWA Implements Stage 1 of the Drought Contingency Plan

• Check for and repair all leaks, dripping faucets, and running toilets.
• Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets. Additional water conservation tips can be found at www.irrygator.com;
• Limit irrigation to no more than two days per week, between 7:00 p.m. and 5:00 a.m. following the schedules below:
  • Sundays and Thursdays for single family residential customers with even-numbered street addresses
  • Saturdays and Wednesdays for single family residential customers with odd-numbered street addresses.
  • Tuesdays and Fridays for all other customers.
  • No watering on Mondays.

NHCRWA Implements Stage 1 of the Drought Contingency Plan

The City of Houston (COH), the primary source of water for the North Harris County Regional Water Authority (Authority), entered stage one of the COH Drought Contingency Plan on June 21, 2022, due to the observed drop in annual rainfall amounts and higher-than-normal daily temperatures.  The COH’s drought response calls for voluntary water conservations efforts to reduce water use, that will reduce the daily volume of water delivered.  The Houston Public Works Release can be found under https://nhcrwa.info/coh-stage1.

The Authority is implementing Stage 1 of our Drought Contingency Plan immediately.  The Authority’s Drought Contingency Plan request that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit:

• Check for and repair all leaks, dripping faucets, and running toilets.
• Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets. Additional water conservation tips can be found at https://wateru.nhcrwa.com and irrygator.com;
• Limit irrigation to no more than two days per week, between 7:00 p.m. and 5:00 a.m. following the schedules below:
  • Sundays and Thursdays for single family residential customers with even-numbered street addresses.
  • Saturdays and Wednesdays for single family residential customers with odd-numbered street addresses.
  • Tuesdays and Fridays for all other customers.
  • No watering on Mondays.

Compliance to the above recommendations is voluntary.

Boil Water Notice Rescinded

On 02/16/2021, the Texas Commission on Environmental Quality required the Oakmont P.U.D. public water system, 1012981, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of 02/19/2021.

If you have questions concerning this matter, you may contact Howard Wilhite at 281-353-9809.

Aviso de Hervir Agua Rescindido

El 02/16/2021, la Comisi6n de Calidad Ambiental de Texas requiri6 que el sistema publico de agua Oakmont P.U.D., PWS ID# 1012981, emitiera un Aviso de Hervir Agua para informar a clientes, individuos o empleados que debido a condiciones que ocurrieron recientemente en el sistema publico de agua, el agua de este sistema publico de agua debia ser hervida antes de que se usara como agua potable o para otros fines de consumo humano.

El sistema publico de agua ha tornado las medidas correctivas necesarias para restaurar la calidad del agua distribuida por este sistema publico de agua utilizada como agua potable o para otros fines de consumo humano y ha proporcionado a la TCEQ resultados de pruebas de laboratorio que indican que el agua ya no requiere hervir antes de usarse a partir del 02/19/2021.

Si usted tiene preguntas sobre este asunto, puede contactar a Howard Wilhite en 281-353-9809.

Boil Water Notice for Community Public Water Systems

Due to reduced system pressure, the Texas Commission on Environmental Quality has required the Oakmont P.U.D./PWS ID # 1012981 public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

If you have questions concerning this matter, you may contact Howard Wilhite at 281-353-9809. This problem was caused by the unprecedented winter storm. Once conditions return to normal, we will post the appropriate notice.

Aviso de Hervir Agua para Sistemas Publicos Comunitarios de Agua

Debido a presion reducida del sistema de distribucion, la Comisi6n de Calidad Ambiental de Texas ha requerido que el sistema publico de agua Oakmont P.U.D./PWS ID #1012981 notifique a todos los clientes que hiervan el agua antes del consumo (p. ej., lavarse la cara y las manos, cepillarse los dientes, beber, etc.). Los ni.iios, las personas mayores y las personas con un sistema inmunol6gico debilitado son particularmente vulnerables a bacterias dafunas y todos los clientes deberian seguir estas instrucciones.

Para asegurar la destrucci6n de todas las bacterias y otros microbios dafiinos, el agua para beber, cocinar y hacer hielo debe ser hervida (y enfriada) antes de su uso como agua potable o para otros fines de consumo humano. El agua debe llevarse a una ebullici6n vigorosa y luego hervirse por dos minutos.

En lugar de hervir, las personas pueden comprar agua embotellada u obtener agua de alguna otra fuente adecuada para beber u otros fines de consumo humano.

Cuando ya no sea necesario hervir el agua, los funcionarios del sistema publico de agua notificaran a los clientes que el agua es segura para beber u otros fines de consumo humano.

Una vez que el aviso de hervir el agua ya no este en vigencia, el sistema publico de agua emitira un aviso a sus clientes rescindiendo el aviso de hervir el agua en una manera parecida al presente aviso.

Sirvase compartir esta inf ormaci6n con todas las otras personas que beben esta agua, especialmente aquellas que quizas no hayan recibido este aviso directamente (por ejemplo, personas en departamentos, hogares de ancianos, escuelas y negocios). Puede hacerlo colgando este aviso en un lugar publico o repartiendo copias a mano o por correo.

Si usted tiene preguntas sobre este asunto, puede contactar a Howard Wilhite en 281-353-9809.

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